Knowledge Process Outsourcing - KPO

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Knowledge Process Outsourcing: Transforming knowledge into a competitive advantage

Knowledge Process Outsourcing (KPO) is typically high-value work carried out by highly skilled staff. It derives its strength from the depth of knowledge, experience and judgment of the people provided by BPO service providers through their focused KPO Centers of excellence.

Benefit from Capgemini’s Expertise in Knowledge Process Outsourcing (KPO)

Capgemini is a global services provider with more than 40 years experience in Consulting, Information Technology and Outsourcing. We also have the process expertise of a global tier 1 BPO provider and a deep domain experience in many industries including financial services, manufacturing and aerospace.

The combined strength of our track-record and breadth of experience elevates our KPO proposition above the competition from “niche” transactional service providers.

With our dedicated KPO Centres of Excellence in Mumbai and Krakow we are delivering best practice in KPO to a broad range of sectors that span Aerospace and Telecom through to Financial Services and Manufacturing.

Our process knowledge and highly skilled teams have enabled us to create a suite of powerful and flexible KPO solutions designed to save you time and money and to increase your productivity and quality.

Our Knowledge Process Outsourcing Services

Our KPO suite of services spans:

The next wave of outsourcing is looking beyond the traditional transaction processing frontier. Businesses are looking for a new value: access intellectual capabilities and scarce talent from which ever global location is most cost-effective and high quality. They also want the service to be coupled with the process management and continuous improvement framework needed for maintenance of competitive edge.

Capgemini is leading the way: we provide our customers with scaleable talent pools and enhanced domain competence through our experience in their industry.

Contact Us

If you have specific business needs or objectives that you would like to discuss, or if you’d like a knowledge process outsourcing specialist to get in touch with you, contact us.